Railways Minister unveiled a new food catering policy for providing hygienic food at increased prices and to the satisfaction of passengers. A toll-free phone number (1800111321) has been created to take complaints.
Apart from the Railways and the IRCTC, there are about 232 licensed contractors engaged in the Rs. 2,000-crore business. There will be a sea change in the supply of food by May end. Prices are set to be revised.
Railways addressing food complaints in real time - The Hindu
All these sea changes are okay. But, railways urgently need to scale up the capacity, at least a river change, for online ticket booking (especially Tatkal) facility. Add extra bogies or instantiate supplementary trains, if waiting list crosses 200 well before the scheduled date.
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