Wednesday, July 3, 2013

Booking Indian Railway Tickets using mobile phones

Recently Indian Railways (IR) introduced facilities to book railway tickets using basic mobile phones (without any internet connection). I don’t think the process is very easy as Railway officials want us to believe. My suggestion is, just allow the users to send an SMS from their phone in a predefined format and reduce the amount from their balance.

Anyway let’s take a look at how it is working as of now.

Booking Railway ticket through SMS (Courtesy: Ministry of Railways, GOI)

The key features of ticket booking on mobile:
·         Ticket can be booked within minutes;
·         basic mobile phones are sufficient; no internet connection is required;
·         The user will get ticket details on SMS instantly.
·         SMS along with valid ID in original can be used for travel, no printout is required.

I. Book your ticket through USSD (Unstructured Supplementary Service Data) based booking for Airtel subscribers*

Registration
•     Register for Airtel money by dialing *400#.
•     Load cash on this or recharge from any Airtel money outlet.

Booking Flow
•     Dial *400# and select book tickets option.
•     Select Reservation.
•     Enter your IRCTC User ID.
•     Enter the details of ticket (station, train no. date of journey, class etc.).
•     Enter mPIN for authorizing payment.
•     Booking confirmation SMS is sent by IRCTC and same can be used during journey along with valid ID proof.
•     Fare & IRCTC service charges are debited from your Airtel money account.
•     Charges: No PG Charges.
•     Agent / IRCTC Service Charges: As applicable
Helpline No: 121
Helpline Email : 121@airtelmoney.in

II. Book your ticket through SMS

1. SMS based booking through 139*

Registration
•     Register your mobile number with IRCTC as well as with your bank.
•     Bank provides MMID (Mobile Money Identifier) & OTP (one time password) for authorization of payment.  (More than 25 banks are providing this facility. For details: http://www.npci.org.in/bankmember.aspx.)

Booking Flow
•     Send SMS, in the following syntax, to 139
      BOOK
•     You will receive Transaction ID alongwith other details.
•     Make payment through sending an SMS, in the following syntax, to 139
      PAY and your ticket is booked.
•     Service is available to all mobile subscribers.
•     SMSes @ Rs 3/- per SMS (2 SMSes are required for each booking).
•     PG charges Rs 5/- for ticket amount Rs 5000/- (as applicable by bank).
•     Agent / IRCTC Service Charges: As applicable
Helpline No: 139
Helpline Email: smsticket139@bharatbpo.in

2. SMS based booking through 5676714*

Registration
•     Register your mobile number with IRCTC as well as with m-wallet (http://www.zipcash.in/user/nlogin.aspx)
•     Send SMS, to 5676717, in the following syntax START for user authentication (first time only)

Booking Flow
•     Send an SMS to 5676714 to book a ticket in the following syntax:
      BOOK,, , ,,
      ,,
•     You will receive the Transaction number.
•     Send the 2nd SMS, for payment, in the following syntax.
1.   “PAY , MPAY, ” for authorizing payment through MPAY
OR
2.   “PAY  ,,, ,” for authorizing payment through IMPS.
•     After payment is made booking confirmation is sent to your mobile.
•     Charges: No PG Charges. Agent / IRCTC Service Charges: As applicable. SMSes @ Rs 3/- per SMS (2 SMSes are required for each booking).
Helpline No: 8882001001
Helpline Email: support@saarthii.com

3. SMS based booking through BSNL*

User should have the following:
1.   BSNL SIM card installed.
2.   Java enabled mobile phone.
3.   Andhra Bank Prepaid card.
      This is a menu driven application where user has to enter the details asked for in simple step-by-step process to get the ticket.

Registration
•     Install the application.
•     Select the Register option to get the mPIN.
Booking
•     Click the icon BSNL Prepaid Card
•     Select Ticketing > Train (IRCTC)
•     Fill up the journey details such as From stn, To Stn, Train No, DOJ, Class, Quota, passenger details.
•     Enter the mPIN to get the ticket information.
•     Charges: No PG Charges. Agent / IRCTC Service Charges: As applicable. SMSes without charges.
Helpline No: +91-8801298038
Helpline Email: bsnl.support@pyrogroup.com

Sajeev

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